Terms & Conditions

Utah Private Car Service

COVID-19 – We are taking every precaution during this pandemic to protect you and your chauffeur. We are disinfecting our vehicles between each ride. Your assigned chauffeur will be wearing a facemask to protect all aboard; we request that you and each passenger bring and wear a facemask as well. If you order the Tesla, we will have the Biohazard Filter in active mode.

HOURLY CHARGE CONSIDERATIONS – All rides that do not originate or end at an airport or FBO are Hourly-As-Directed rides with hourly fares that are timed based on a Garage-Out to Garage-In policy where the Garage is considered to be located near the SLC International Airport and travel time to get to the pickup and/or dropoff locations is included in the chargeable hours. Rides that originate or end at locations within 15 minutes of SLC, such as downtown or at airport hotels, are considered to be airport rides with travel time waived. Hourly fares are charged in quarter-hour increments at the beginning of each 15-minute period, with a minimum of 1.5 chargeable hours.

AIRPORT LEAD TIMES – Typically, we advise our clients to schedule a Park City, Deer Valley, Ogden, or Utah Valley pickup at least 2.5 hours prior to your flight departure time. A Salt Lake Valley pickup should be 2 hours before scheduled departure, and a Downtown Salt Lake pickup can be 90 minutes before departure time.  SLC Airport is very efficient, so it’s very rare that the time from your time between drop-off and arriving at the gate exceeds 45 minutes, even with large families or small children and no TSA Pre-check. So arriving at the airport 75 minutes before domestic departures or 100 minutes before international departures should be very comfortable for you.

SKYCAP – Skycap service can check bags and issue boarding passes, but is only available at SLC for Delta or United. Please notify your chauffeur before arriving at the airport if you would like to be dropped off near skycap service for Delta or United, so they can drop you off in the garage instead of curbside. The Skycap check-in are located across from the rental car desks through the terminal entrance inside the garage.

SLC AIRPORT PICKUPS – On all rides originating at the Airport, we track your flight and adjust pickup times accordingly.  Driver wait time charges may apply when arrival times change significantly within an hour before the originally scheduled landing.

INSIDE MEET & GREET – If you ordered the optional Inside Meet-and-Greet, your chauffeur will be holding a sign with your name on it near the white artistic pillars as you enter the Baggage Claim area, and will take you and your bags to the vehicle in Short-term parking.
CURBSIDE MEET & GREET – If you ordered Curbside Meet & Greet, we will be at the SLC airport lot designated for staging no less than 10 minutes before your flight is scheduled to arrive at the gate. We will be ready to pick you up in the Limo pickup area between pillars 4A and 5A, within 5 minutes of the time you call or text driver to notify that your plane has landed, even if your flight has been delayed. Please be advised that SLC regulations prohibit waiting more than a few minutes even in the designated Limousine  loading/unloading zones, so we make every effort to be there as close to the time you will need us as reasonably possible. We will notify if airport personnel order us to circle around, which takes another 5 to 10 minutes.
INCLEMENT WEATHER OR LAST-MINUTE CHANGES  –  We’ll monitor inclement weather for you and notify you in advance if we believe that an earlier departure time is advisable. If you would to change pickup times for any reason within the last 24 hours before the scheduled pickup time, please call your driver at the number provided via SMS text the day prior to scheduled pickup.
FEES – We collect a nominal charge, currently $5, to cover the SLC airport AVI fee on airport rides, and an administration fee of $4 on all rides.  These fees (but not gratuities) are included in our price quotes.
GRATUITIES – All fares quoted are exclusive of gratuity. Unless you tip in cash or call us at (435) 200-3186 to inform us of a defect in our service, we will charge a standard 20% gratuity in addition to the fare when your ride is completed. If you would like to charge the standard gratuity in addition to tipping your driver extra in cash for superior service, just tell the driver that the cash tip is “extra.”  You can also tell the driver an amount or percentage you would like charged to your card as a gratuity, or text or call us at (435)200-3186 with any specific tip request.
EXTRA STOPS – We’re happy to make extra stops for you at $25 each. Wait time charges may apply after 15 minutes.
EXCESS / WAIT TIME – We reserve the right to compensate our owner-operator drivers for wait time or excess time charges of $100 / hour, at our discretion, beginning 15 minutes after a stop, or 30 minutes after your plane lands, or if there is excessive traffic, construction, or road closures that result in significant delays on the trip. Wait times are charged in $25 increments after the first minute of each applicable 15-minute period.

PEAK TIME SURCHARGES – We reserve the right to apply a peak time surcharge of 8% of the Fair Fare during the months of December through March inclusive; and a 20% surcharge from the day before through the day after the Sundance Film Festival.

WEE HOURS SURCHARGE – Reservations made for pickup after midnight and prior to 7am on any given day are subject to a 20% surcharge.

HOLIDAY SURCHARGE – Reservations made for pickup during holiday weeks are subject to a 10% surcharge.

CANCELLATIONS – Any ride may be canceled at any time up to 24 hours before pickup. If you cancel the reservation within 24 hours of scheduled pickup time for any reason, or if it is necessary to cancel for reasons detailed elsewhere in this agreement, we reserve the right to charge a cancellation fee of an amount at our discretion no greater than the amount of the fare (but not including gratuity, airport fees, car seats or surcharges) in order to help us cover the costs of dedicating resources to the ride and honoring our commitments to our owner/operator chauffeurs.

ADVERSE CONDITIONS – We only run vehicles with All-Wheel-Drive during winter months, and only assign vehicles with snow tires on rides where they might be required. We make every effort to get you where you are going safely and on-time, but you accept full responsibility for any delays or other disruptions caused by unsafe road conditions, traffic conditions, road closures, or any other unanticipated causes – even if the driver is unable to reach you at the pickup location or deliver you to the dropoff location after making every reasonable effort. Be aware that even if you are aware of road or canyon closures, not boarding your reserved vehicle as scheduled does not give you the right to cancel without penalty – so please be prepared to provide us with alternative arrangements for a later pickup or an alternate destination.

DAMAGE – You assume full financial liability for any damage to the vehicle caused during the duration of the rental by any member of your party. A fee of $1,000.00 will apply to damage to leather seats, or $400 for damage to the carpet. Sanitation fee for body fluids is $250.00. We scrupulously maintain our vehicles and have never experienced an on-trip breakdown, but we are nonetheless not liable in the event of mechanical breakdown while on charter. We will, however, quickly phone for a backup transfer vehicle to deliver you to your destination.
DRIVERS RIGHTS – The driver has the right to terminate the ride without refund if there is blatant indiscretion, sexual harassment or solicitation, expressions of racism, or any other offensive or illegal behavior on the part of the client(s). It is illegal in Utah to litter, have an open container of alcohol in the vehicle, stand through the sunroof, or hand anything out of the window to someone on the street.
SMOKING – Smoking is not permitted in most of our limousines, but is left to the discretion of the driver, so please ask if you need to smoke. We will make accommodation by stopping for a 10-minute smoking break without extra charge.
ALCOHOL – Alcohol consumption and drug use while in the vehicle is prohibited by law. Utah has an open container law, so please don’t ask the driver if you can drink while he’s driving. Any fines will be paid by the customer, and customer must notify officer of this notification and the fact that you were violating the law without the knowledge of the driver. According to state law, we are unable to provide alcohol, however, we can add a stop for you at a State Liquor Store. See EXTRA STOPS above.

LOST & FOUND – We are not responsible for articles left in the limousine, even though we will make reasonable efforts to return them.  Please be aware that we sometimes find items under the seat the next day and have no way of knowing which of our clients may have left the items, and we choose not to bother other clients to try to identify the owner of lost items if there is any doubt. So please be sure you have everything when you leave the vehicle. If you left something in the vehicle you would like to have returned, just call us to approve a nominal shipping & handling fee and we’ll make every effort to find it and send it to you according to your instructions.

VEHICLE CAPACITY – Vehicles cannot be loaded beyond the listed seating capacity of the vehicle ordered. We will make every effort to accommodate your luggage, but we may need to order another vehicle at your expense if the load exceeds capacity.

PAYMENT – Balances are due and payable 48 hours prior to the pickup time, but we usually wait until after the run is complete to charge your card. This gives you maximum flexibility to tip as you please or request changes to the ride and still see only one charge on your card.