FAQ

You get a professional chauffeur in a late-model luxury vehicle, a Fair Fares™ quote before you book, flight tracking on airport pickups, and a confirmed reservation we honor. Rideshare prices and availability change with demand; your reservation with us does not.

See Fair Fares or book your ride.

Many of our clients value discretion, so we never send automated requests for ratings or reviews. The testimonials we share were offered voluntarily and are published with permission.

We are located near Salt Lake City International Airport, in the hills of North Salt Lake. We serve Salt Lake City, Park City, Deer Valley, Sundance Mountain Resort, Utah Valley and BYU, and the other places listed on our Destinations page.

Book online with our reservation form, or call us anytime at (435) 200-3186. All reservations for rides within 24 hours must be made by phone.

Payment of your estimated costs is collected at the time your reservation is finalized. All quotes are estimates, and all estimates and fares are before gratuity unless specified otherwise as All-inclusive.

Every reservation includes a $29 administrative fee to secure your booking. It is non-refundable.

Yes, by phone. All reservations for rides within 24 hours must be made by phone at (435) 200-3186 and incur a $25 Same-day Booking Fee.

A standard 20% gratuity is charged to your card after your ride unless you tipped in cash or notify us of a defect in service, so you never pay a gratuity on a ride that does not meet our standard of excellence.

On Passenger Van or Luxury Van rides, the 20% gratuity is mandatory and paid in advance. Please notify us of a defect of service for a refund of your gratuity.

To keep base fares competitive, we use dynamic pricing similar to airlines, so all quotes expire after 24 hours unless we contact you otherwise.

Additional surcharges may apply during:

• Peak season (December to March): no more than 12%.
• Wee hours (midnight to 7:30 a.m.): no more than 24%.
• Holidays: up to 15%.
• Special events, such as Christmas and New Year's week: a flat $50 per ride.

Hourly rates depend on the vehicle and have a 2-hour minimum. Each vehicle's hourly rate is shown on our fleet page; airport and destination transfers use our Fair Fares instead.

Private tours are $200 per hour, $1,600 per 24-hour day, $6,000 for 5 days or $10,000 for 10 days. Day and multi-day rates include up to 12 hours of service per day. We'll plan the itinerary with you: see Private Chauffeur Luxury Tours.

Yes. Corporate and VIP accounts get special rates and an account login to make new reservations, track existing ones and see the history of every ride booked on the account. Repeat clients and Preferred Provider contracts receive a Regular VIP discount of 10% of the basic fare.

The $29 administrative fee is non-refundable in every case.

• Cancel at least 48 hours before your scheduled pickup: refund of 50% of your Fair Fare or hourly charge, and 100% of any prepaid gratuity, airport fees and child seats.
• Cancel within 48 hours of your scheduled pickup, or no-show: no refund, in order to compensate chauffeurs who potentially refused other opportunities to honor your reservation. This includes reservations finalized less than 48 hours before pickup.

To cancel, call us at (435) 200-3186.

Yes. We'll happily apply all fees towards a rescheduled ride if you reschedule at least 2 hours before your pickup.

There is no charge for changes you make by notifying your driver after you've been texted their contact information, or by calling us at (435) 200-3186.

If you gave us your flight number, you don't need to contact us about flight delays: we track your flight and adjust your pickup time. If your flight number changes, please notify your driver or call us as soon as possible.

Yes. Provide your flight or tail number, and we'll adjust your pickup time to accommodate delays or early arrivals.

Curbside: contact your driver upon arrival to coordinate pickup. Inside Meet & Greet ($30): your chauffeur meets you with a sign, assists with luggage and escorts you to your car.

Enjoy up to 30 minutes of complimentary wait time after your plane is at the gate. Please tell your driver about any delays as soon as possible. Wait time beyond the included grace period is $2 per minute.

Yes. Each extra stop is $25 and includes up to 15 minutes of complimentary wait time; after that, wait time is $2 per minute.

Luxury sedans, luxury and full-size SUVs, high-top passenger vans and a Mercedes-Maybach, each meticulously maintained and matched to your passengers and luggage. See our fleet.

If your luggage exceeds capacity, we'll arrange an additional vehicle at your expense. Tell us your passenger count and luggage, including skis and snowboards, when you book so we can match the right vehicle.

Utah law requires children under the age of 8 to be secured in an appropriate child safety seat or booster seat unless they are at least 57 inches (4'9") tall. Please tell us when you book if you will be traveling with children so we can help you plan. Unless you have arranged otherwise with us in advance, passengers are responsible for providing and properly installing child safety seats appropriate for each child's age, height and weight.

Yes. All vehicles are AWD-equipped and outfitted with snow tires in winter months. In rare cases of inclement weather or road closures, delays or alternative arrangements may be necessary.

To keep every ride safe and pleasant, your chauffeur may end a ride without refund for illegal activities (for example, open containers of alcohol or hanging out of the vehicle) or offensive behavior, including harassment or discrimination.

Clients reimburse us for leather seat damage ($1,000), carpet damage ($400), a sanitation fee for spills or body fluids ($250) and unnecessary chargebacks ($25). If you have a concern, please contact us first so we can make things right.

Please contact us at (435) 200-3186, and we'll arrange shipping and handling for any items you would like returned.

Yes: airport transfers, multi-stop days and roadshows, with a corporate account that keeps the history of every ride in one place. See Corporate & Executive Car Service.

Yes. We can bring executives, guests or staff to the party and take each of them home safely afterward, in SUVs, a passenger van or several cars. December Fridays and Saturdays book early, so reserve as soon as your date is set.

We collect only the information we need to serve you: your contact details, trip and flight information, and payment information, which is handled by a secure payment processor. See our Privacy Policy.