Terms of Service

Welcome to Utah Private Car’s Terms of Service

Often Copied – Never Equaled

We crafted these terms with your comfort, clarity, and confidence in mind. From airport pickups to bespoke transportation solutions, we want you to feel assured that your journey will be seamless and stress-free. These terms explain how we work to deliver exceptional service, and how we keep our relationship with you grounded in mutual respect and transparency. By booking a ride with Utah Private Car LLC (“Utah Private Car,” “we,” or “us”), you agree to the terms below.

---

Fair Fares™ Pricing & Gratuity

Transparent pricing is at the heart of how we do business. From the beginning, our intent has been to align our pricing with what is fair to you – our esteemed client, the independent contractors we have identified and trained to provide best-of-class service, and to the company to enable the continuous refinement that sets us apart in providing you the excellence you deserve.

Every quote is an estimate, and all estimates and fares are shown before gratuity unless you specifically request an All-Inclusive estimate.

Gratuity. A 20% gratuity recognizes the care your chauffeur brings to your ride.

• For all rides other than Passenger Van and Luxury Van rides, we add a standard 20% gratuity to your card after your trip — unless you have already tipped your chauffeur in cash, or you let us know of a concern with your service. We never want you to pay a gratuity on a ride that fell short of our standard of excellence, so please tell us and we will make it right.
• For Passenger Van and Luxury Van rides, the 20% gratuity is required and is collected in advance with your fare. If your service did not meet our standard, please contact us and we will refund your gratuity.

---

Payment

When you finalize a reservation, we collect your estimated fare, any applicable surcharges, the $29 administrative fee, and — for Passenger Van and Luxury Van rides — the 20% gratuity. Because your quote is an estimate, the final amount may differ. After your trip, we charge or refund any difference, which may include the standard gratuity if you didn’t pre-pay or tip in cash, actual time on hourly-as-directed rides, wait time beyond the grace periods, additional stops, an Inside Meet & Greet added on the day of travel, or a second vehicle.

---

Booking, Changes & Same-Day Reservations

These fees directly compensate the administrative staff for the concierge service they render and are thus non-refundable.

• Administrative fee. Every ride includes a $29 administrative fee to secure your reservation and chauffeur assignment.
• Same-day bookings. Any reservation for a pickup within 24 hours must be made by phone and includes a $25 Same-Day Booking Fee.
• Changes. There is no charge to change your reservation if you let your chauffeur know once you have received their contact information. If you provided your flight number, you do not need to report routine delays — we track your flight and adjust your pickup time automatically. Please do contact us right away if your flight number itself changes. You can also make changes at no charge by calling us at (435) 200-3186.

---

Cancellations, Refunds & Rescheduling

Your refund depends on when you cancel. The $29 administrative fee is non-refundable in any  case.

• Full refund of any prepaid gratuity, airport fees and child seats, plus a 50% refund of your Fair Fare or hourly charge — if you cancel at least 48 hours before your scheduled pickup.
• No refund — if you cancel within 48 hours of your scheduled pickup, or you do not show, including reservations finalized less than 48 hours before pickup. This window compensates your chauffeur, who has likely declined or rearranged other rides to hold and honor your reservation.

Need to reschedule? We will happily apply everything you have paid — fare, gratuity, surcharges, and the $29 administrative fee — toward a rescheduled ride, as long as you let us know at least 2 hours before your pickup. If the change is due to circumstances outside of your control, we’ll work with you to ensure a fair outcome.

---

Airport Pickups & Flight Monitoring

• Flight monitoring. Provide your flight or tail number and we will track your flight, adjusting your pickup time for delays or early arrivals.
• Curbside pickup. Contact your chauffeur when you arrive to coordinate your pickup location.
• Inside Meet & Greet ($30). Your chauffeur will meet you inside with a sign, assist with your luggage, and escort you to your vehicle.

---

Wait Time & Additional Stops

• Airport pickups include up to 30 minutes of complimentary wait time after your plane reaches the gate. Please let your chauffeur know of any delays as soon as possible.
• Non-airport pickups include up to 15 minutes of complimentary wait time.
• Each additional stop is $25 and includes up to 15 minutes of complimentary wait time.
• Wait time beyond an included grace period is billed at $2 per minute.

---

Dynamic Pricing, Surcharges, and Quotes

To keep our base fares competitive, we use dynamic pricing, much like the airlines. For this reason, all quotes expire after 24 hours unless we contact you otherwise. Unless your pickup is within 24 hours, booking at our website offers you the best combination of accuracy, convenience, fair fares, and availability. 

Additional surcharges may also apply:

• Peak season (December–March): up to 12%.
• Wee hours (midnight–7:30 a.m.): up to 24%.
• Holidays: up to 15%.
• Special high-demand events: a flat $50 per ride.

More than one surcharge may apply to a single trip — for example, an early-morning ride during a holiday. Any surcharges that apply are always itemized in your quote before you confirm, so there are never surprises. If we neglect to include it in our up-front pricing, you don’t pay it.

---

Vehicles, Capacity & Luggage

• All of our vehicles are meticulously maintained and matched to your group and your needs.
• For everyone’s safety, the number of passengers may not exceed a vehicle’s legal seating capacity. Please give us an accurate passenger count when you book.
• If your luggage or passenger count exceeds the capacity of the vehicle you ordered, we will immediately arrange an additional vehicle at your expense.

---

Child Passengers & Car Seats

Utah law requires children under the age of 8 to be secured in an appropriate child safety seat or booster seat unless they are at least 57 inches (4’9”) tall. The safety of every young passenger matters deeply to us. Please tell us when you book if you will be traveling with children so we can help you plan. Unless you have arranged otherwise with us in advance, passengers are responsible for providing and properly installing child safety seats appropriate for each child’s age, height, and weight.

---

Service Animals & Pets

Service animals are always welcome, at no additional charge. If you would like to travel with a pet, please arrange it with us in advance. Pets must be leashed or in a carrier, and the sanitation fee described below applies if cleaning is required after your ride.

---

Passenger Conduct & Our Safe-Ride Policy

To ensure a safe and pleasant experience for everyone, we ask that all passengers wear seat belts at all times and follow their chauffeur’s safety instructions. Out of respect for chauffeurs and later passengers, smoking and vaping are not permitted in any vehicle at any time.

Your chauffeur may end a ride without a refund for:

• Illegal activity, including open containers of alcohol or unlawful drug use.
• Conduct that endangers anyone, such as leaning or hanging out of a moving vehicle.
• Offensive behavior, including harassment, discrimination, threats, or abuse directed at your chauffeur or others.

We extend this same respect and care to you, and we are grateful when it is returned.

---

Damage, Cleaning & Reimbursements

You are responsible for the cost of any damage caused by you or members of your party, including:

• Leather seat damage: $1,000.
• Carpet damage: $400.
• Sanitation fee (for example, spills or bodily fluids): $250.
• Unnecessary chargeback fee recovery: $25. Please contact us first if you have any concern or question — we will always do our best to make things right for you.

Damage not listed above is billed at the actual cost of repair or replacement.

---

Lost & Found

If you leave something behind, please contact us. We will make every reasonable effort to return your item and will arrange shipping and handling with you. Utah Private Car is not responsible for items left in a vehicle, but we will always try to reunite you with them.

---

Safety, Weather & Delays

• All of our vehicles are all-wheel-drive and are fitted with snow tires during the winter months.
• We maintain our vehicles with scrupulous attention to your safety and the reliability of our service.
• In severe weather, road closures, or other circumstances beyond our reasonable control, pickup times may change or alternative arrangements may be necessary. We will always prioritize your safety and keep you informed every step of the way.

---

Insurance, Liability & Indemnification

Utah Private Car LLC maintains commercial automobile liability insurance as required for for-hire passenger carriers in the State of Utah.

We provide our transportation services with professional care. To the fullest extent permitted by law, Utah Private Car is not responsible for delays, missed flights, missed connections, or missed appointments, or for any indirect, incidental, or consequential losses caused by traffic, weather, road conditions, mechanical issues, or other circumstances beyond our reasonable control. Except for any liability that may not be limited under applicable law, our total liability for any claim relating to a ride is limited to the amount you paid for that ride.

You agree to reimburse Utah Private Car and hold us harmless for any loss, damage, or claim arising from your own actions or those of your party, including damage to a vehicle and any violation of these terms or of applicable law.

---

Your Privacy

We collect only the information we need to serve you well — your contact details, trip information, flight details, and payment information. Payments are handled through a secure payment processor. We do not sell your information, and we share it only as needed to complete your trip or as required by law.

---

Governing Law & Dispute Resolution

These terms are governed by the laws of the State of Utah. If a concern ever arises, please contact us first — the vast majority of issues are resolved quickly and personally with a phone call. Any dispute that cannot be resolved that way will be handled in the state courts located in Utah.

---

General Terms

We may update these terms from time to time; the version in effect at the time you book governs your reservation. If any provision of these terms is found to be unenforceable, the remaining provisions stay in full effect. These terms, together with your confirmed quote, form the entire agreement between you and Utah Private Car regarding your transportation.

---

Questions?

We are here to ensure your ride is more than just transportation — it is a refined experience tailored to you. If you have any questions or special requests, please call us at (435) 200-3186. Safe travels!

Utah Private Car LLC  ·  Last updated: October 29, 2026